Following are some frequently asked questions concerning garden marble items of Trevi Art Gallery for your reference.
1.What is the price or how to count the price of marble sculpture?
We have not the uniform price list because most of our marble sculpture are custom made. The price is calculated according to the size, material and design of the sculpture you need. Confirm the design and sent the size and material you need to our professional sales, they would sent the quotation and offer the best service to you!
2.How to make a custom design?
Sent the pictures of the sculpture you need to us if you have a design and tell us the size and the material you want, our master would make it true. If you don’t have a design, discuss to our sales your idea,including your concept,the usage, the installation position of the sculpture. Our design team would make your a special design.
3.About the drawing of the garden items sculpture
Most of our sculpture do not need a drawing. However, for the gazebo and fountain, It is better if you could provide your own drawing to us. Of course, our design team also could design the free CAD drawing for you if you need.
4.About the installation
Installation is the question that many people very concerned. Trevi Art Gallery offer installation drawing, installation video, online installation guide and oversea installation team, which could solve all of your concerns.
5.What is the packing of garden marble sculpture?
Outer: Strong fumigated wooden cases
Inner: Soft plastic foam
6.What about the deliver of garden marble sculpture?
By sea (Special for life size garden marble sculptures and large fountain,gazebo, can save lots of cost).
By air (Special for small sculptures,such as bust,planter or when you need the sculpture very urgently).
By express delivery DHL, TNT, UPS, FedEx .. (Door to Door delivery, about 5-9 days can reach).
7.How long does it take for delivery?
If the item is in stock it will be dispatched immediately. If not in stock every effort is made to ship your garden marble statues within 15 days. Ground shipping usually takes between 15-30 business days. If there is an unexpected delay, we will contact you by phone or email. If you require urgent delivery, please contact us and we will do our best to accommodate your requirements.
8.What payment methods do you accept?
Payment must be made when the order is placed and we will charge the payment when we receive the order. We accept all major credit cards, PayPal, Google Checkout, checks, money orders, and bank wire transfers, whichever is most convenient for you.
(1) Credit Cards – We accept the following credit cards: VISA, Master Card, American Express, Discover, Diners Card, and JCB.
(2) PayPal – PayPal payments can be sent to our business account email@example.com.
Checks, Money Orders and Bank Transfers – Personal checks, money orders and bank transfers are welcomed. Please note that your order will be shipped as soon as the check, money order, or bank transfer clear.
9.In what currency are your prices?
All prices as well as shipping costs are in US Dollars. For convenience to our international customers we also display the corresponding prices in Euros and British Pounds according to the current exchange rates.
10.What is your Guaranty and Return Policy?
We insure all of our shipments. If your garden marble statue has been damaged during the shipping, please contact us and we will make arrangements with you for the return and replacement of the damaged horse statue. Please contact us immediately so that we can file a damage claim with the shipper. Credit will not be issued unless you notify us the same day you received the shipment and by providing picture of the damage. Please note that you will need to save the box and packing materials for the shipper to inspect. Insurance is void otherwise. We will not be responsible for damaged merchandise not in its original packaging.
It is our pleasure to answer for you! If you are still confused, please feel free to contact us, we will be very glad to solve your puzzles!